FAQ

AD18 is a cleaner Canadian classifieds platform built for real posts from services, jobs, events, items, groups, digital help, and local offers.

Standard listings are free for 60 days. Optional visibility upgrades are paid.

Yes. Visitors can browse and search listings for free.

Yes. You need an account to post an ad, manage listings, view payment history, and access your dashboard.

Select Post a free listing, choose a category and location, add your listing details and photos, then review before publishing. Checkout is only required if you select paid upgrades.

AD18 supports Buy & Sell, Local Services, Jobs & Gigs, Events & Local Experiences, Local Groups & Activities, Digital Services & Remote Help, and Creative & Marketing Services.

You can post real classifieds such as items for sale, local services, jobs, gigs, events, group activities, digital help, creative services, and local business offers. Listings must follow AD18 posting rules.

Use a clear title, accurate description, correct city and province, relevant photos, and dedicated contact fields when available.

Use the dedicated contact fields for phone, email, or social links. Descriptions should focus on the listing itself.

Yes. When someone first contacts you through AD18’s contact form, your email address is not shown to them. If you reply to that message from your email account, your email address will become visible to the person you are replying to. AD18 does not hide or relay subsequent email replies.

Eligible ads may be promoted or upgraded from your dashboard while they are live. Live ads include one approved edit per listing cycle for core listing details such as title, description, location, contact information, photos, tags, and price where allowed. Edits may require review before appearing publicly. Expired ads can be reviewed and edited before reposting.

Eligible expired listings can be reviewed and reposted from your dashboard for a fresh free 60-day cycle. Active listings cannot be reposted early.

A standard listing runs for 60 days unless it is removed earlier for policy, technical, legal, or platform reasons. Paid upgrades do not extend that base expiry.

Yes. Standard listings are free for 60 days. Paid upgrades are optional.

Yes. You can have multiple active standard listings. Each listing has its own 60-day cycle.

You can repost an eligible expired listing free for a fresh 60-day cycle. Prior-cycle paid upgrades do not carry over.

Add-ons are optional visibility upgrades. They can help highlight or place a listing, but they do not change posting rules or guarantee a response.

Standard listings are free for 60 days. Paid upgrade prices are shown on the Pricing page and during the posting flow before checkout whenever payment is required.

No. Add-ons are optional. You can choose them while posting a new ad or later by upgrading an existing listing.

Available add-ons may include Urgent Badge, Multi-Category Placement, Boost Listing, Featured Listing, and Homepage / Carousel Placement.

Listed prices exclude applicable taxes. Taxes may apply based on your province or territory and are shown before checkout.

Card payments are securely processed through Stripe. Available payment methods are shown during checkout.

Card payments are securely processed through Stripe. AD18 does not store your full card number or card security code.

Ad purchases are generally final because they are digital posting services. Limited exceptions may apply for duplicate charges, overpayments, platform errors, or verified fraud. Review the Refund Policy for full details.

The normal remedy for an approved adjustment is AD18 credits. A refund to the original Stripe payment method is exceptional, is issued manually when required by law or approved by AD18, and is for the full Stripe-funded amount. A confirmed full refund reverses the paid ad or entitlement associated with that payment.

After AD18 submits a refund through the applicable card processor, the time it takes to appear is controlled by the card network and your bank or card issuer. Contact billing@ad18.ca if you need help checking the status of a refund.

No. AD18 is for mainstream classifieds. Dating, paid companionship, hookup-style listings, adult services, escorting, sexual services, explicit services, and in-person sexual activity are prohibited.

Some ads may be scanned or reviewed before becoming publicly visible. This helps keep AD18 cleaner and aligned with platform rules.

Yes. AD18 may reject, hide, remove, or restrict ads that violate platform policies or applicable laws.

Prohibited content includes scams, illegal content, misleading listings, prohibited services, and sexual or escort-related services. Review the Acceptable Use Policy for full details.

ID verification may be available or requested in some cases to support trust and safety. Review the ID Verification Policy for more information.

You can contact AD18 at support@ad18.ca.

You can review AD18's Terms, Privacy Policy, Acceptable Use Policy, Refund Policy, and ID Verification Policy from the site footer or policy pages.